One-Source Solution in the POS industry

News:

March 2010 -

“3/29/2010 - RTG moves to it's new facility.”

February 2010 -

“RTG announces company move into new state of the art 20,000 Sq Ft facility”

January 2010 -

“Grill Concepts, Inc. selects RTG Services for new installations and ongoing maintenance Repair”

January 2010 -

“Hardees Restaurants and HyperActive Technologies partner to select RTG Services for their Q-Timer installations”

September 2009 -

“Sizzler USA chooses RTG’s new Viper V terminal and implementation services for their rollout”

 

Help Desk

  • Basic hardware troubleshooting
  • Software troubleshooting and diagnosis on specified restaurant applications
  • Problem tracking and source identification
  • Severity level determination
  • Bypass and recovery assistance
  • Maintaining problem ownership through resolution
  • Providing weekly management reporting consisting of the following data:
    • Number of calls
    • Average speed of answer
    • Number of abandoned calls
    • Average hold time after answer
    • Resolution description

1663 Fenton Business Park Court •  Fenton MO, 63026   •   Ph: 636.600.4070  •   Fax: 636.600.4077  •   Toll Free: 877.500.4074
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