RTG Newsletter



Originally Published
May 12, 2016 by
Retail Technology Group


RTG goes to Murtec Conference 2016!

March 15-17

See Us in Booth #12

Come see us at the Eiffel Tower Restaurant Wednesday March 16th, 2016 between 6:30pm and 9:30pm!

Originally Published
March 1, 2016 by
Retail Technology Group


RTG Partners with Field Aware

RTG is proud to announce we have partnered with Field Aware to empower our dispatch and field service teams with the most advanced mobile field service tools available. This flexible platform enables real-time collaboration which further enables our team to meet every aspect of our valuable clients service needs. We will leverage these tools to provide our customers with expedited solutions and real-time information available at your fingertips. This dynamic solution will benefit our valuable clients through greater service optimization, as we partner with you to meet your business goals.

Mobile Applications:

  • Field Aware provides for full utilization of mobile applications to enhance many aspects of service delivery.

Business Intelligence:

  • Integrated data structures to track vital information for decision making
  • Dashboards and reports for daily/weekly/monthly tracking

Asset Management:

  • Allows for real time tracking of your complete service history, maintain asset location, and essential manufacturer information.

Inventory Integration:

  • Ensures we have what you need, when you need it

Service and Worker Productivity:

  • The flexible mobile platform allows our technicians to spend more time on the job and less time in the office.

Work Order Management:

  • Ensures our technicians have the information they need to serve you
  • Efficient processing of work orders, service calls, and feedback

Optimized Scheduling & dispatch:

  • Smart scheduling -- getting the right technician to the site when you need them
  • Increases the efficiency and effectiveness of daily service calls

Customer Satisfaction:

  • Expedited service combined with real time information enables us to improve the customers experience

Analyst tools provide an opportunity to further improve our services

  • An opportunity to analyze our services so that we can better serve you
Originally Published
February 4, 2016 by
Retail Technology Group


New Website and Newsletter is Live!

We are pleased to announce the launching of our new website which reflects Retail Technology Group's new communication tool. We aim to promptly provide customers with our latest news and event information. We have another project under way to revamp our customer web portal, as we continually evaluate customer needs and implement valuable customer feedback. This year's technology roadmap includes an improved customer portal we will release later this year. This seamlessly integrated customer interface will further expand the availability of real-time information.

Originally Published
January 22, 2016 by
Retail Technology Group